PRIVACY POLICY

This Privacy Policy is intended to outline how Lulujo handles personal information of individuals who use this website.

This website is subject to the privacy laws of Canada and of the provinces and territories of Canada which have their own privacy laws. This Privacy Policy explains in general terms how Lulujo protects the privacy of your personal information under the privacy principals of the Canadian Privacy Laws. It applies to any personal information you provide, including when using this website, creating an account or transacting with us. 

Overview

Lulujo respects your privacy and is committed to protecting your personal information. When referring to personal information it means information or an opinion about you, for which you are, or may be reasonably identified. Lulujo does not use or disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law. 

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Personal Information Collection

Lulujo may collect information about you such as your name, email, address, domain name, telephone numbers, contact details, credit card number, the date and time of your visit. 

If you provide personal information to Lulujo about someone else (such as a partner), you must ensure that you are entitled to disclose that information and that, without Lulujo taking any further steps required by the privacy laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. 

When you place an order via www.lulujo.com, the information you provide includes your name, shipping and billing addresses, telephone number, email and the merchandise you order. If you sign up for the newsletter, you will provide your email address and possibly where you are located. 

If at any time you decide you do not want to receive or continue to receive such information, you may unsubscribe by following the link at the bottom of such email communications to you, or by contacting the office on the contact details below. Lulujo will take all reasonable steps to meet your request within a reasonable time.

At any time, you may refuse or withdraw your consent to collect, use and disclose your personal information by contacting our privacy team. However, if you withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you. 

Use of personal information

The personal information collected about you is primarily used for the conduct of  business, including for the purpose for which the information was provided, reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Canadian Privacy Laws. This may include using your personal information for the purpose of developing and managing internal databases and other administrative systems, processing your order, and communicating effectively with you, directly or via third party providers, with respect to: Returns and exchange authorizations; Order confirmation; Sending you invoices; Delivering the products you have purchased online; Providing you with dispatch and tracking information with regard to your online order(s); Providing you with pick up details and tracking information with regard to your store pick up order(s); Sending you e-mail newsletters containing special offers and other information as detailed below; Administering your account, including collections; and servicing the relationship with you.

From time to time Lulujo may use your personal information to provide you with periodic e-mail newsletters and information letting you know of the latest promotions, changes to the organization, or new products or services being offered by the company. By providing your personal information, you consent to Lulujo using your information to contact you on an ongoing basis for these purposes, including by mail, email, SMS, social media and telephone.

Third Party Services 

Security

To protect your personal information, Lulujo takes reasonable precautions and follows industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Lulujo endeavours to take all reasonable steps to keep secure any information which is held about you and to keep this information accurate and up to date.

However, notwithstanding the highest standards of care that is taken with security, Lulujo cannot be held responsible for events arising from unauthorized access to your personal information. 

From time to time Lulujo may engage third party contractors to carry out work. Third party contractors are prohibited from using collected personal information about you, except for the specific purpose for which that personal information has been supplied to the contractor.

Complaints

or by mail;